Refunds
- Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Sale items will be refunded at the price sold in the sale.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Cleveland Models, Unit 35-36 Forbes Building, 311-321 Linthorpe Road, Middlesbrough TS1 4AW.
Shipping returns
- To return your product, you should mail your product to: {physical address}.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery & Shipping
- We aim to ship goods withing 4 days of receiving your order – However, please allow up to 7 days before contacting us if you have not received your goods.
- Goods are delivered by independent courier and are covered by their limited liability.
Need help?
Contact us at info@clevelandmodels.co.uk for questions related to our Terms & Conditions.